Privacy Policy

1. Introduction

RhinoPLM ("we," "our," or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Product Lifecycle Management (PLM) plugin for Rhino 8.

2. Information We Collect

2.1. Information You Provide

When you use RhinoPLM, we may collect the following information:

Account Information

• Name and email address
• Username and password
• Company information (if provided)
• User role and permissions

Usage Data

• Items, projects, and revisions created
• Bill of materials (BOM) structures
• Check-in/check-out activity
• Export operations and file transfers
• Login and session information

Support Communications

• Email inquiries and support tickets
• Feedback and feature requests
• Technical support communications

2.2. Automatically Collected Information

We may automatically collect certain information about your use of the Service:

• Log files: Application activity and error logs
• Usage statistics: Active users, common operations, feature usage
• Device information: Operating system, Rhino version, hardware specifications
• Performance data: Response times, error rates, system performance metrics

3. How We Use Your Information

3.1. Service Delivery

We use your information to:

• Provide and maintain your RhinoPLM account
• Process transactions and license management
• Send notifications about updates, security, and support
• Respond to your requests and provide customer support
• Improve our services and develop new features

3.2. Security and Support

We use your information to:

• Authenticate users and prevent unauthorized access
• Monitor for suspicious activity and potential abuse
• Detect and prevent technical issues
• Analyze usage patterns to improve performance and reliability

3.3. Analytics and Improvements

We use aggregated and anonymized data to:

• Under how users interact with RhinoPLM
• Identify popular features and workflows
• Optimize performance and user experience
• Plan future improvements and new features

4. Data Storage and Security

4.1. Storage Location

Your data is stored locally on your computer and in your configured vault location. We do not store your .3dm or STEP files on our servers unless you explicitly choose cloud sync.

4.2. Security Measures

We implement industry-standard security practices to protect your information:

• Encryption: Database stored securely with SQLite
• Access Control: Role-based permissions and user authentication
• File Locking: Check-in/check-out system prevents concurrent edits
• Audit Trails: All operations logged for accountability
• Local Storage: Data stored locally, reducing cloud exposure

4.3. Data Retention

We retain your information as follows:

• Active Accounts: Retained while your account is active
• Deleted Accounts: Data removed within 30 days of deletion request
• Usage Logs: Retained for 12 months for analytics and debugging
• Support Tickets: Retained for 3 years to track ongoing issues

5. Information Sharing

5.1. When We Share

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With trusted third parties who help us operate the Service (e.g., payment processors, cloud storage providers)
• Legal Requirements: When required by law or to protect our rights and prevent fraud
• Business Transfers: In connection with a merger, sale, or transfer of assets

5.2. Information We Never Share

We never share your .3dm or STEP files, BOM data, or design documents with third parties unless required by law. Your intellectual property remains yours.

6. Your Rights and Choices

6.1. Account Access

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and associated data
• Export: Export your data in common formats

6.2. Data Control

With RhinoPLM, you maintain full control over:

• All design files (.3dm, STEP, etc.)
• All project data and revisions
• Bill of materials and structures
• Documentation and attachments
• Local vault configuration and backup settings

6.3. Opt-Out

You may:

• Opt out of marketing communications by updating your account preferences
• Unsubscribe from newsletters at any time
• Disable optional analytics features (if available)

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login preferences
• Maintain your session during your visit
• Analyze usage patterns and improve the Service
• Provide personalized content and features

You can manage cookies through your browser settings. Disabling cookies may affect some features of the Service.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country. Your use of the Service constitutes your agreement to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Emailing the updated policy to registered users
• Posting a notice on our website
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@rhinoplm.com
• Website: https://rhinoplm.com
• Company: Maritime Projects B.V.